The accepted payment methods are as follows. In case of non-payment on the 4th day, we will open a procedure for ONP (non-paying bidder) and starting from the 7th, we will close it with the report of an unpaid item and we will relist the product for sale. Product delivery will take place at the address provided by the buyer within the time frames and methods provided by SDA Express Courier, GLS, Priority, Registered Mail, and others at our discretion (no delays due to the courier not responding). If the package is picked up or is in stock, we will inform you and do what is in our power to overcome any impasse. When you receive the product, please test it immediately and let us know if everything is fine, and if so, we kindly ask you to leave positive feedback.
In accordance with Legislative Decree 22.5.1999, n. 185, the consumer has the right to withdraw from the stipulated contract within 14 business days from the day of receipt of the goods, without any penalty and without specifying the reason. The withdrawal must be expressed by sending, within the aforementioned 14 days, a registered letter with acknowledgment of receipt. Within the aforementioned deadline of 14 days, all purchased items must be returned intact and in their original packaging with all manuals, without any missing parts, from the buyer to the sender. Return shipping costs will be borne by the consumer. Products can only be returned if they have not been used or tried, and in any case, not in a sellable condition. Under no circumstances will products with counterfeit items, defects, or missing accessories be accepted. The right of withdrawal is not valid for anyone who cannot be considered a consumer under Italian law. Without prejudice to the above, we will refund the amount paid by the consumer within 3 days from the date of return of the goods by the customer. The right applies to the purchased product in its entirety. The purchased item must be intact and returned in its original packaging, complete with all its parts including all documentation and accessories: manuals, cables, etc. The law does not apply to all products related to personal care.In case of damage to the property during return transport, we will notify the buyer, allowing them to quickly file a complaint against the courier they have chosen and obtain reimbursement for the value of the property (if insured). We are not liable in any way for damage or theft/loss of items returned with uninsured and untracked shipments; upon arrival at our office, the product will be examined to assess any damage and/or alterations not resulting from transport.
If you need information about the products or the order, you can contact us. We are not liable in any way for damage or theft/loss of items returned with uninsured and untracked shipments; upon arrival at our office, the product will be examined to assess.