This product sheet has been automatically translated. If you have any questions, please feel free to contact us. Payment must be made within 4 working days from the date of purchase. The accepted payment methods are as follows.
In case of non-payment on the 4th day, we will initiate a procedure for ONP (non-paying bidder) and from the 7th day, we will close it with a report of an unpaid item and we will put the product back for sale. Delivery of the products will take place at the address provided by the buyer within the time and means provided by SDA Express Courier, GLS, Priority, Registered Mail, and others at our discretion (no delays due to mail not responding). If the package is picked up or in stock, we will inform you and do what is within our power to overcome the impasse. When you receive the product, please test it immediately and inform us if everything is fine, and if so, we kindly ask you to leave positive feedback.
According to Legislative Decree 22.5.1999, No. 185, the consumer has the right to withdraw from the stipulated contract within 14 working days from the receipt of the goods, without any penalty and without specifying the reason.
The withdrawal must be expressed by sending, within the aforementioned 14-day period, a registered letter with acknowledgment of receipt. Within the aforementioned 14-day period, all purchased goods must be returned intact and in their original packaging along with all manuals, without any missing items, from the buyer to the sender. Return shipping costs will be borne by the consumer.
Products can only be returned if they have not been used or tried, or in any case, are not in a sellable condition. Under no circumstances will products with counterfeit items be accepted, with defects, or missing supporting accessories. The right of withdrawal does not apply to those who cannot be considered consumers under Italian law. Without prejudice to the fulfillment of the above, we will refund the amount paid by the consumer within 3 days from the date of return of the goods by the customer.
The right applies to the product purchased in its entirety. The purchased item must be intact and returned in its original packaging, complete with all its parts including any documentation and accessories: manuals, cables, etc. The law does not apply to all products related to personal care. In case of damage to the property during the return transport, we will inform the buyer, allowing them to promptly file a complaint against the courier they chose and obtain reimbursement for the value of the property (if insured). We are not liable in any way for damage or theft/loss of returned assets shipped without insurance and tracking; upon arrival at our office, the product will be examined to assess any damage and/or tampering not resulting from transport.
If you need information about the products or the order, you can contact us. We do not respond in any way.