This product sheet was automatically translated. If you have any questions, please do not hesitate to contact us. Payment must be made within 4 working days of the conclusion of the purchase.
The accepted payment methods are listed below. In the event of non-payment by the 4th day, we will open a procedure for an unpaid bidder (ONP), and from the 7th day onward, we will close it with a report of an unpaid item and relist the product for sale. Delivery of the products will be made to the address provided by the buyer, within the time frame and by the methods used by SDA Express Courier, GLS, Priority, Registered Mail, and others at our discretion (we are not responsible for delays caused by the postal service). If the parcel is held up or out of stock, we will inform you and do what is within our power to resolve the issue. When you receive the product, please test it immediately and let us know if everything is fine; if so, we kindly ask you to leave positive feedback.
In accordance with Legislative Decree 22.5.1999, no. 185, the consumer has the right to withdraw from the contract within 14 working days from the day of receipt of the goods, without any penalty and without giving any reason.Withdrawal must be expressed by sending, within the aforementioned 14-day period, a registered letter with acknowledgment of receipt. Within the above-mentioned 14 days, all purchased items must be returned intact and in their original packaging, together with all manuals, without anything missing, by the buyer to the sender. Return shipping costs shall be borne by the consumer. Products may only be returned if they have not been used or tried on and are in a condition suitable for resale. Under no circumstances will products with signs of tampering, defects, or missing accessories be accepted.
The right of withdrawal is not valid for anyone who cannot be considered a consumer under Italian law. Without prejudice to the above, we will refund the amount paid by the consumer within 3 days from the date the goods are returned by the customer. The right applies to the product purchased in its entirety. The purchased item must be intact and returned in its original packaging, complete in all its parts, including any documentation and accessory equipment: manuals, cables, etc.
The law does not apply to products related to personal care. In the event of damage to the goods during return transport, we will notify the buyer so that they can promptly file a claim against the courier chosen by them and obtain reimbursement of the value of the goods (if insured). We are in no way responsible for damage or theft/loss of returned goods sent by uninsured and untracked shipments.
Upon arrival at our office, the product will be examined to assess any damage and/or tampering not resulting from transport. If you need information about the products or the order, you can contact us. We are in no way responsible.