Delivery of the products will take place at the address provided by the buyer within the timeframes and methods provided by SDA Express Courier, GLS, Priority, Registered Mail, and others at our discretion (no delays due to the courier's response). When the package is picked up or in stock, we will inform you and do our best to overcome any impasse.
When you receive the product, please test it immediately and let us know if everything is fine, and if so, we kindly ask you to leave positive feedback. In accordance with Legislative Decree 22.5.1999, n. 185, the consumer has the right to withdraw from the stipulated contract, within 14 business days from the receipt of the goods, without any penalty and without specifying the reason. The withdrawal must be expressed by sending, within the aforementioned 14 days, a registered letter with acknowledgment of receipt.
Within the aforementioned 14-day deadline, all purchased items must be returned intact and in their original packaging, along with all manuals, without any deficiencies, from the buyer to the sender. Return shipping costs will be borne by the consumer. Products can only be returned if they have not been used or tried, or in any case, not in a sellable condition.
Under no circumstances will products with falsified items be accepted, with defects, or missing supporting accessories. The right of withdrawal is not valid for those who cannot be considered consumers under Italian law. Without prejudice to the execution of the above, we will refund the amount paid by the consumer within 3 days from the date of return of the goods by the customer.
The right applies to the product purchased in its entirety. The purchased good must be intact and returned in its original packaging, complete with all its parts including any documentation and accessory equipment: manuals, cables, etc. The law does not apply to all products related to personal care.
In case of damage to the property during return transport, we will notify the buyer, allowing them to promptly file a complaint against the courier they chose and obtain reimbursement for the value of the property (if insured). We are not responsible in any way for damages or theft/loss of assets returned with untracked and uninsured shipments; upon arrival at our office, the product will be inspected to assess any damage and/or tampering not resulting from transport. If you need information about the products or the order, you can contact us. We are not responsible in any way for damages or theft/loss of assets returned.