The accepted payment methods are as follows. In case of non-payment after the 4th day, we will open a procedure for ONP (non-paying bidder) and from the 7th day, we will close it with the report of an unpaid item and we will relist the product for sale.
Product delivery will take place at the address provided by the buyer in the time and methods provided by SDA Express Courier, GLS, Priority, Registered Mail, and others at our discretion (no delays due to mail not responding). If the package is taken or in stock, we will inform you and do what is in our power to overcome the deadlock.
When you receive the product, please test it immediately and inform us if everything is fine, and if so, we kindly ask you to leave positive feedback. According to Legislative Decree 22.5.1999, n. 185, the consumer has the right to withdraw from the stipulated contract, within a period of 14 business days from receipt of the goods, without any penalty and without specifying the reason. The withdrawal must be expressed by sending a registered letter with acknowledgment of receipt within the aforementioned 14-day period.
Within the aforementioned deadline of 14 days, all purchased items must be returned intact and in their original packaging, and all manuals, with no missing items, must be sent back by the buyer to the sender. Return shipping costs will be borne by the consumer. Products can only be returned if they have not been used or tried, and in no case can they be in a non-salable condition. Under no circumstances will products with signs of tampering, defects, or missing supporting accessories be accepted.
The right of withdrawal does not apply to those who cannot be considered consumers under Italian law. Without prejudice to the above, we will refund the amount paid by the consumer within 3 days from the date of return of the goods by the customer. The right applies to the product purchased in its entirety. The purchased item must be intact and returned in the original packaging, complete with all its parts including any documentation and accessories: manuals, cables, etc. The law does not apply to all products related to personal care. In case of damage to property during return transport, we will inform the buyer, allowing them to quickly file a complaint with the courier of their choice and obtain reimbursement for the value of the property (if insured). We are not liable in any way for damages or theft/loss of returned items sent with uninsured and untracked shipments; upon arrival at our office, the product will be examined to assess any damage and/or tampering not resulting from transport. If you need information about the products or the order, you can contact us. We are not liable in any way for damages or theft/loss of returned items sent with uninsured and untracked shipments; upon arrival at our office, the product will be examined to evaluate.