This product sheet has been automatically translated. If you have any questions, feel free to contact us. Payment must be made within 4 business days following the conclusion of the purchase. The accepted payment methods are as follows. In case of non-payment on the 4th day, we will initiate a procedure for ONP (non-paying bidder) and from the 7th day, we will close it with the report of an unpaid item and we will relist the product for sale.
Delivery of the products will take place at the address provided by the buyer in the time and ways provided by SDA Express Courier, GLS, Priority, Registered Mail, and others at our discretion (no delays due to courier not responding). If the package is picked up or in stock, we will inform you and do what is in our power to overcome the impasse. When you receive the product, please test it immediately and let us know if everything is fine, and if so, we kindly ask you to leave positive feedback. According to Legislative Decree 22.5.1999, n. 185, the consumer has the right to withdraw from the stipulated contract within 14 business days from the date of receipt of the goods, without any penalty and without specifying the reason.
Withdrawal must be expressed by sending a registered letter with acknowledgment of receipt within the aforementioned 14-day timeframe. Within the aforementioned 14-day period, all purchased items must be returned intact and in their original packaging, along with all manuals, without any missing parts, from the buyer to the sender. Return shipping costs will be borne by the consumer.
Products can only be returned if they have not been used or tried and are in a saleable condition. In no case will products with signs of tampering, defects, or missing supporting accessories be accepted.
The right of withdrawal does not apply to those who cannot be considered consumers under Italian law. Without prejudice to the fulfillment of the above, we will refund the amount paid by the consumer within 3 days from the date of return of the goods by the customer. The right applies to the purchased product in its entirety. The purchased item must be intact and returned in its original packaging, complete with all its parts including all documentation and accessories: manuals, cables, etc. The law does not apply to all products related to personal care. In the case of damage to property during return transport, we will inform the buyer, allowing them to quickly file a complaint against the courier of their choice and obtain reimbursement for the value of the property (if insured). We are in no way responsible for damage or theft/loss of assets returned with untracked and uninsured shipments; upon arrival at our office, the product will be examined to assess any damage and/or tampering not resulting from transport. If you need information about the products or the order, you can contact us. We are in no way responsible for damage or theft/loss of assets returned with untracked and uninsured shipments; upon arrival at our office, the product will be examined to assess.