The tracking code will be issued only upon request and starting from the day after shipping. If your package is blocked or stored, we will inform you and do our best to resolve the issue. Upon receiving the product, please test it immediately and let us know if everything is fine; if so, we kindly ask you to leave positive feedback.
In accordance with Article 5 of Legislative Decree 185 of 1999, the customer has the right to cancel the contract/order stipulated on the Internet without any penalty and without needing to provide any explanation, subject to the following conditions. The right of withdrawal expires: - If the essential condition of integrity of the goods (packaging and/or its contents) is lacking - If the goods have been partially used and any consumables - If the outer packaging and/or original inner packaging is missing - If accessory components of the product, cables, manuals, parts...
are missing - Damage to the product for reasons other than transport In the circumstances mentioned above, we will return the purchased goods to the sender. Customers who purchase with a VAT number and those who buy customized products cannot exercise the right of withdrawal. To exercise this right of withdrawal, within 14 (fourteen) working days from the receipt of the ordered products, the customer must send a registered letter with acknowledgment of receipt to the address indicated below. The communication may also be sent, within the same period, by telegram, telex, and fax, provided it is confirmed by a registered letter with acknowledgment of receipt within 48 hours. The communication must contain: - The expression of the will to take advantage of the benefit granted by Legislative Decree No.185 of May 22, 1999 - Indication of the product(s) for which you decide to exercise the right of withdrawal - Your bank account details (this allows for the reimbursement of the amount due). To obtain the refund of the amount, the customer must, at their own expense, return the purchased products to the address indicated by the seller.
Payment must be made within 3 business days following the declaration of withdrawal. Liability We disclaim any responsibility in case of loss of items after the delivery of goods. Technical information The technical information entered is obtained from the information published by the manufacturer of the items listed in our catalog. We therefore reserve the right to modify/adapt the technical information of the products present in the catalog, even without prior notice. The images related to the items are indicative; the characteristics of the delivered objects may differ slightly from the photos presented in the catalog.Product availability We reserve the right to accept or refuse orders placed and in any case until stock is exhausted. Items for sale may be temporarily unavailable; in such a case, if the ordered item is no longer available, we reserve the right to cancel the received request, immediately refunding the amounts paid. Prices The prices of the products displayed are VAT included. Prices may change at any time without notice.
Privacy Policy With reference to the provisions of Legislative Decree 196/2003, containing provisions for the protection of privacy in the processing of personal data, we wish to inform you that the personal data provided by you, or recorded and/or acquired in the course of our activity, may be subject to processing with or without the use of electronic means, in accordance with the aforementioned legislation, for the institutional purposes of our activity. Contacts Phone: +39 0429 1763019.Contacts and requests for information: click here!