When you receive the product, please test it immediately and inform us if everything is fine, and if so, we kindly ask you to leave positive feedback. According to Article 5 of Legislative Decree 185 of 1999, the customer has the right to withdraw from the contract/order stipulated online without any penalty and without the need to provide any explanation, subject to the following conditions. The right of withdrawal expires: - Due to lack of the essential requirement of integrity of the goods (packaging and/or its content) - Use of the goods, even partially, and any consumables - Absence of the original outer packaging and/or inner packaging - Absence of constitutive elements of the product such as accessories, cables, instructions, parts...
Damage to the product for reasons other than its transport In the cases indicated above, we will return the purchased goods to the sender. Customers who purchase with a VAT number and those who buy customized products cannot exercise the right of withdrawal. To exercise this right of withdrawal, within 14 (fourteen) working days from the receipt of the ordered products, the customer must send a registered letter with acknowledgment of receipt to the address indicated below. Communication may also be sent, within the same period, by telegram, telex, and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within 48 hours following. The communication must contain: - The expression of the will to take advantage of the benefit granted by Legislative Decree No.
185 of May 22, 1999 - Indication of the product(s) for which you decide to exercise the right of withdrawal - Your bank account details (this allows for the refund of the amount due). To obtain a refund, the customer must, at their own expense, return the purchased products to the address indicated by the seller. Payment must be made within 3 working days following the declaration of withdrawal. Liability We disclaim any responsibility in case of loss of items after the delivery of the goods. Technical Information The technical information entered is obtained from the information published by the manufacturer of the items in our catalog.
We therefore reserve the right to modify/adapt the technical information of the products in the catalog, even without prior notice. The images related to the items are indicative, the characteristics of the delivered objects may slightly differ from the photos presented in the catalog. Product Availability We reserve the right to accept or refuse orders placed and in any case until stock is exhausted.
Items for sale may be temporarily unavailable; in such cases. In the event that the ordered item is no longer available, we reserve the right to cancel the received request, immediately refunding the sums paid. Prices The prices of the displayed products are VAT included.
Prices may be changed at any time without notice. Privacy Policy With reference to the provisions of Legislative Decree No. 196/2003, containing provisions for the protection of privacy in the processing of personal data, we wish to inform you that the personal data provided by you, or recorded and/or acquired in the course of our activity, may be processed with or without the use of electronic means, in accordance with the aforementioned legislation, for the institutional purposes of our activity. Contacts Phone: +39 0429 1763019. For contacts and information requests: click here!